If you have any questions that aren’t covered in our FAQ, please use the form below.

Frequently Asked Questions

We are for anyone and everyone looking to achieve or sustain health and/or fitness. Whether you are looking to improve health, get stronger, lose fat, lack time to prepare your own, or just dislike cooking; we are here to assist you.

Having an account on Fit Fix helps to speed things along when you order such as setting up your billing/delivery address and payment method so you won’t have to enter it every time you place an order. But it’s not a requirement. We want to make it easy and less frustrating for you.

Online Ordering– You can order meal packages up until the end of every Friday for Sunday Delivery, or pick up your meal prep anytime on Sundays between 12pm-3pm. You can order our Meal Bundles anytime throughout the week, every week.

Email– fitfixcafe[@] If you would like to discuss a custom meal plan, please contact us leaving your name and phone number, and we will get back to you promptly.

If your order didn’t go through, it’s usually because your credit card got declined. Login to your account and under Orders, you can retry the payment for the same order and it usually works the second time.

Meals are freshly prepared, weighed and portioned according to your order. MEALS ARE NEVER FROZEN!

This is the easiest way to get your meals. When ordering online just state in notes date and time you would like to pick up. Meal prep pickup time can be anytime Sundays between 12pm-3pm as long as it was requested when placing online order.

Yes, you can freeze the meals as soon as you have received them from us. We recommend wrapping container in plastic to keep air out. Meals can be frozen up to a month.

Just ask!!! We all have different needs. We will let you know if we can accommodate 🙂